When placing your order with The Makeup Shack, you accept the following terms and conditions:
WHEN CHARGES APPLY
Your credit card or Paypal account will be charged for the order total on the date and time you place your order. This means the funds will be deducted immediately is you pay using Paypal or an authorization will be placed on your credit card which can take approx 2-3 business days to show up as a approved charge on your credit card statement.
Because of spikes in orders, it may take 2 - 7 business days (not including weekends or holidays) for your order to be shipped out. This means it may take The Makeup Shack. 2 - 7 business days to process and box up your order before your selected shipping service picks up the order.
15% Restocking fee on all refunded orders (Used items cannot be refunded/exchanged under any circumstances).
All orders are shipped from Orange, California.
Express services are available (additional charges may apply).
Damaged goods, shortages, and discrepancies must be reported within 48 hours of receipt of your order.
The Makeup Shack is not responsible for lost or stolen orders.
Any charges for returned orders due to customer error (incorrect address, refused/undeliverable orders, etc...) will be the responsibility of the customer.
Exchanges of brand new unused items that are in their original pristine packaging can be made for other products. The customer is responsible for paying the difference in price including shipping charges to return items for exchange. Please include your order ID, phone number and shipping address if different from the original order. Upon receipt of returned items, The Makeup Shack will contact you to confirm your exchange needs and arrange collection of your billing information to ship the exchanged products to you (including a 15% restocking for the items exchanged and new shipping costs). Used items cannot be refunded/exchanged under any circumstances and if used items are received for exchange, The Makeup Shack will not process the requested exchange/return and the customer will need to pay for new shipping if s/he wishes to get the used items back.
DOMESTIC ORDERS TERMS AND CONDITIONS
USPS or FedEx (depending on the weight of the package, its contents and location) will be the shipping method unless otherwise specified by the customer.
USPS is a less expensive shipping method than FedEx. USPS does provide a tracking number, however insurance is not included. Orders sent by FedEx can be tracked and are insured for up to $100.
The Makeup Shack is not responsible for any lost orders, damaged items, or missing items when shipping by USPS.
All discrepancies must be reported within 48 hours of receipt of your order.
Charges for reshipping returned orders (incorrect address provided, refused/undeliverable orders, etc.) are the responsibility of the customer.
Domestic orders can take 2-7 business days to process and make take up to 5 business days to reach you depending on location.
FedEx will not ship to PO Boxes. Please select USPS/Flat Rate (shipping options may change from time to time) if you want to ship to a PO Box. If you select FedEx with a PO Box shipping address, The Makeup Shack reserves the right to switch your shipping method to avoid delays in processing your order. Please understand that your order will not be covered for with FedEx insurance if this occurs.